Need Help With Your Tech?
Our UK-based technicians connect to your computer remotely using Zoho Assist and fix issues in real-time. No waiting, no strangers in your home.
100% UK Based
Every technician on our team is based in the UK. No offshore call centres, no language barriers, no reading from scripts. You’ll speak to real people who understand your setup and can help properly.
5-Star Rated
We’re rated 5 stars on Reviews.io from real customers. We don’t pay for reviews or cherry-pick feedback. Every rating comes from someone we’ve actually helped — and we intend to keep it that way.
Same-Day Support
Most customers get help the same day they book. No waiting days for an appointment, no “we’ll call you back” nonsense. Pick a slot, and we’ll be ready to connect when you are.
Worried About Remote Support Scams?
We get it. Remote support scams are a real problem in the UK. Here’s the difference between a scam and a legitimate service like ours:
Warning Signs of a Scam
How We’re Different
Fixed in Four Simple Steps
No jargon. No waiting around. Just a fast, secure fix from a real person.
Powered by Zoho Assist
Enterprise-grade remote support trusted by 60,000+ businesses.
Book Online
Pick a time that works. Takes 60 seconds. Card held at booking, only charged if we fix it.
Get a Session Link
We send you a unique one-time Zoho Assist link. Click it in your browser. No downloads, no installs.
We Fix It Live
A real UK technician connects and works on your screen while you watch everything in real time.
You’re Done
Problem solved. Session ends. Nothing stays on your computer. Zero lingering access.
Your Safety Is Our Priority
We’ve built every step of our process around keeping you safe and in control.
AES 256-bit Encryption
Every session is encrypted end-to-end with military-grade AES 256-bit encryption. Same standard used by banks.
Browser-Based, No Install
Zoho Assist runs entirely in your web browser. Nothing to download, nothing to install, nothing left behind.
One-Time Session Links
Each session uses a unique link that expires immediately after use. We can never reconnect without your permission.
You Control Everything
You must manually click “Allow” to start. You see everything we do. Close your browser tab to end the session instantly.
Companies House Listed
We’re a registered UK company. Verify us on Companies House any time. Real business, real accountability.
ICO Registered
Registered with the Information Commissioner’s Office. Your data is handled in full compliance with UK data protection law.
Our Anti-Fraud Promise
We will never cold-call you. We will never show pop-ups claiming your computer is infected. We will never pressure you into paying for anything. You contact us first, you approve every step, and you can verify our business credentials before booking. That’s how legitimate support works.
Vivid Repairs pricing
We diagnose your issue first and tell you the exact cost before any work begins. No surprises. No fix, no fee.
ÂŁ40
Up to 30 minutes.
For simple, one-issue problems that need a quick resolution.
ÂŁ68
Up to 60 minutes.
Our most popular option. Enough time for most problems.
ÂŁ90
Up to 90 minutes.
Full deep-dive. Ideal for multiple issues or full system health checks.
You’ll Never Pay More Than ÂŁ90
ÂŁ89 is our absolute maximum. We’ll diagnose your issue, tell you the exact cost, and get your approval before we start. Most fixes fall in the ÂŁ40-ÂŁ68 range.
Your quoted price is your price. If we discover additional issues during your session, we’ll always pause and check with you before any change in cost. You’re never charged more without your explicit approval.
Card held at booking, charged only if fixed
No hidden fees ever – your quoted price is final”
Cancel any time before session
Why choose Vivid
Repairs
Same-Day Availability
Book now and get connected today. No waiting days for an appointment or weeks for a callback.
No Fix, No Fee
Your card is held at booking but never charged unless we actually resolve your issue. Zero risk.
Tech Obsessed
Our team has published over 500 in-depth tech reviews. We genuinely understand hardware and software.
What We Can Fix Remotely
We’ve built every step of our process around keeping you safe and in control.
Virus & Malware Removal
Full scan, removal, and protection setup
Slow PC Optimisation
Speed up boot times and performance
Email & Account Issues
Setup, recovery, and troubleshooting
Printer Problems
Install, configure, and license activation
Data Recovery
Recover accidentally deleted files and restore
Blue Screen Errors
Diagnose and fix BSOD crash issues
Don’t see your issue? Get in touch – we probably still can help.
See what our customers say:
Hey, drop us a message!
If you have any questions, please do not hesitate to send us a message. We reply within a few hours! !
